Frequently Asked Questions
Is it safe for sensitive gums, braces or implants?
Yes - the adjustable pressure range (40–150 PSI) and 360° rotating nozzle make it ideal for sensitive gums and orthodontic appliances.
How many pressure modes does it have?
There are 5 modes: Low, Soft, Medium, High and Super High. Perfect for sensitive gums through to deep cleaning
How many tips come with it?
This model includes 5 standard jet tips - ideal for everyday cleaning, braces, implants and gum care.
How long does the battery last?
The 2500mAh battery lasts up to 30 days on a full charge. Charging takes approximately 4–5 hours.
How big is the water tank?
The tank holds approximately 300mL.
Can I use it in the shower?
Yes - the irrigator is IPX7 waterproof, meaning it can be safely used in the bathroom or shower.
Does it remember my last setting?
Yes - the built-in memory function automatically starts on your last used mode.
Where are you located?
Our head office is located in Geelong Victoria.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day moneyback guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at oralkind@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.